Wholesale FAQ


FAQ's

How long will it take for my order to be shipped?

Orders placed Monday-Friday will be dispatched from our warehouse within 7-14 business days, subject to stock availability and processing queue. Orders placed after 4:30 PST during the week or on weekends will start processing the following working day.

Once we ship your order we automatically send you an email confirming that your order has been shipped and we include your tracking number so you can track your package online. Remember, on average we ship an order within 3-5 business days (Monday through Friday) but this may take longer due to volume or special requests.

You will be notified as soon as your package ships (if you provide a correct e-mail). Once it has shipped it is best to contact the shipping carrier directly. They have the most up to date information about the status of your package and are in a position to make any necessary corrections. If your order has not arrived within these time frames, Contact Us and be sure to include your name, e-mail, order number & phone #.

What type of payment do you accept?

We accept major credit cards: Visa, MasterCard. Please contact us for conflicts.

Check Policy and COD Policy

We do accept checks however you will need to contact us before doing so. We also accept COD as well but there is an additional fee and you will need to contact us first. 

Do I have to be a business to order from you?

Yes.  Our website is for wholesale purchases only. Please include your Tax ID & business information with your registration and first order to avoid any delays.  Any referrals are appreciated.

I want to order from you, but I live outside the US.  Can I still order from you?  What forms of payment do you accept?

We do ship outlying US territories and internationally but cannot be held liable for any items that damaged.

Can you guys send me a catalog or a price list?

Our website serves as our catalog for all purchases.  All current pricing and item availability information can also be found on our website.

Do you guys drop ship?

We do not offer drop shipping services at this time.

Is your glass American made?

The majority of our glass is imported but we do sell some American glass. Anything made in the US is tagged with "(US Made)" next to the title.

A note to our customers: Please please please do not misrepresent our glass as US made when it is not. Consumers have the right to know where their pipes are made and we do not encourage being dishonest with your customers. If you're not sure about the origin of an item, shoot us an inquiry and we'll be happy to let you know. 

What about the quality standard?

Each piece is checked and passed through a tough quality test before shipping and we believe in honesty. Customer satisfaction is our top priority. We assure you our best quality services at all times.

What should I do if I receive my package and something is broken or missing?

Any order discrepancies must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact us for a RMA Form. If it is the fault of the GBS, any damaged or shorted merchandise will be credited or replaced at our expense. In the case of overages or incorrect merchandise, The GBS will arrange to fix the error.

What will my package look like?

We typically ship with USPS in plain brown unmarked packaging. Inside you will find your invoice, if requested.

How do I know if you have received my order?

When you place an order you will receive a confirmation e-mail containing your order number and confirming ordered items. We will send you another e-mail containing your tracking reference and invoice, once your order has been dispatched.

What is my order number?

If you didn’t receive an email containing your order number, please call 7205077953 and we will gladly give you the order number.

Is it legal to sell all of your products in my city/state/country and are there restrictions?

All of our customers are responsible for researching local laws to determine which of our products are legal to sell and if there are restrictions in your locale. Please do not ask our Sales Reps what is legal to sell in your area as they are not familiar with the different laws in each city/state/county and will be unable to provide you with accurate, up-to-date information.

Why do you need my Tax ID Number?

We are a wholesale company and we require a Tax ID to sell any of products.

How do I sign up for wholesale access?

On the website: Click the Wholesale Link in the upper right hand corner of our website by pulling down the "Information" tab and here, you will have the option to request access. The only way to view and order products online is by visiting the website

How do I retrieve my password?

Click on Log In and then click on Forgot Password. Fill out your email address and we will email your login credentials for you to login to your account.

What is my minimum order?

The minimum order is $325.00 dollars.

 How can I change something in my order?

If you need to change something in your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

How can I pay for my order?

We accept Visa, MasterCard, Discover, and American Express credit and debit cards for your convenience.

Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Can I return an item?

Please visit our Returns & Exchanges page for more information.

How long will my order take to be delivered?

Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 14 - 21 business days.

Do I need an account and what are the benefits?

It’s not required to create an account. But, having an account provides easier checkout, customized shopping experience and wholesale access.

As always, if you have any questions, please email us at glassbluntstore@gmail.com. We're more than happy to help! :)

AFTER YOU'VE PURCHASED

When Will My Order Be Processed?

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders afterwards. Modifications or cancellations cannot be made once the order is in the system.

We processes orders between Monday and Friday. Please note that we don't ship on weekends.

Please allow extra time for your order to be processed during holidays and sale seasons.

Please contact us if you do not receive tracking confirmation after the 14 business days from the day you completed your payment.

Shipping confirmation

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.

Tracking

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.


CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!).  Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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